Policies

Shipping policy

Dobra Tea wishes to ensure that you are satisfied with your purchase.

For bank wire payments, please remember to state your order number or contact person, otherwise the delivery time will be prolonged since we must match the orders.

If you wish to return an item, you may do so within 14 days from receiving it. You will receive a refund within 14 days from when we receive the item at Dobra Tea. You must send an email to info@tea.cz and only after receiving a confirmation mail for the return, you can return the products. The address where the product must be returned to, will be communicated in this email. Items should be returned new and in the condition in which they were delivered. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with payment and delivery processing are covered by the customer.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48hrs of receipt.

Delivery & Returns

We ship worldwide from our warehouse in Europe (Czech Republic).

Flat rate fee

We apply a flat rate fee for our shipping service. The actual rate and expected shipping time depend on the country of delivery. 

ZONE	FEE (inc. VAT)	DURATION*
EURO ZONE	€15,00	4-8 days
INTERNATIONAL	€20,00	4-18 days

We don’t guarantee shipping times, but we do our best to provide accurate estimates.

Order processing time & tracking

Orders are dispatched within 2 working days. You will receive a shipping confirmation email which includes an online trace & trace number.

Shipping method

All orders are shipped by the DHL.

Return Policy

14 – Day Returns

We want you to be completely happy with your order. If for any reason you’re not satisfied, you can return unopened items within 14 days of delivery. If you want to return products, simply contact us at info@tea.cz and state your order number and which products you want to return. We will send you instructions for returning the goods.

Conditions

• Shipping costs are not refundable.
• Custom fees, possibly charged by countries outside the Euro zone, are not refundable.
• You are responsible for shipping costs related to returning the item to us.
• Refunds are processed within 2 weeks.
• Reward points related to the purchase of goods will be deducted when these goods are returned to us for a refund.
• When a parcel is returned because of a wrong shipping address provided by you, we receive the right not to refund you as long as the parcel isn’t yet returned back to us.
• When a parcel is returned as a result of your failure to pick up the parcel from a local post office, we receive the right not to refund you as long as the parcel isn’t yet returned back to us.

Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy.

Return Policy

All orders placed through this website are subject to return or exchange only according to our Return Policy.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Modification to Services and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Medical Disclaimer

The medical information on this site is provided as an information resource only and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment.

Please consult your health care provider before making any healthcare decisions or for guidance about a specific medical condition. Dobra Tea expressly disclaims responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered because of your reliance on the information contained in this site.

Custom Fees

We are not responsible for any fees charged by the customs of your country. You as the importer of goods and services are responsible for any custom fees, if applicable.

Undeliverable Packages

We are responsible for correctly stating your shipping address on the parcel as provided by you. In the event of packages not being able to be delivered by your local post office, given that we have correctly stated the shipping address, you’re responsible for the damages arising from such event. We will not provide any refunds for such financial loss. Sometimes parcels will be returned to us, when undeliverable. In such case, we will refund you the total order value minus the actual shipping cost that was charged to us. This actual shipping cost might differ from the flat rate that is displayed on our website.

Parcel Pickup

For some countries, the local post office might require you to pick up your parcel at a specific pickup location. If this is the case, you are responsible for picking up the parcel. If you reject the parcel, then your order will not be eligible for any refunds from us.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, billing address, and shipping address, so that we can complete your transactions and contact you as needed.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liabilities

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Dobra Tea, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Dobra Tea and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Czech Republic.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at info@tea.cz.

Dobrá Tea offers gift certificates. Please call to order a gift certificate. This is a perfect alternative to trying to guess someone’s favorite tea.

Expiration

Tea does not have an expiration date, but it can start to lose freshness over time.

We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.

Organic Policies

Dobra US LLC is certified organic producer

approved by Vermont Organic Farmers.

Dobra US LLC is approved to use USDA logo to certification of organic teas distributed in Dobra Tea Rooms.

Seals of Tea Purity

In addition to the official USDA logo, Dobra US LLC created our own system of clarification of tea purity in the form of own seals. These seals help customers to understand how tea was grown, manufactured and finally controlled before reaching their cups.

Certified Organic

Tea is certified organic. All members of the chain – Farmer, Manufacturer, Blender, Exporter, Importer, Wholesaler – are certified.

Meets EU Standards

Tea passed through a laboratory test and meets EU standards.

Naturally Grown

Tea is grown without using any chemicals naturally but either the farmer or any other member of the chain is not certified.

Wild Arbor

Tea is harvested from wild trees or bushes that are not pruned, fertilized or treated in any way.

Permaculture

Tea is harvested from semi-wild gardens that were planted in nature with respect to the sustainable environment.